Front Office
Overview
Silver Mountain School of Hotel Management offers practical Front Office Training programs designed to prepare individuals for entry-level roles in hotel reception and guest service operations. The course focuses on building essential communication skills, guest interaction techniques, and operational knowledge for real-world application.
Why Study Front Office at SMSH?
Gain essential front office skills to excel in guest-facing roles in the hospitality industry.
Structure
Courses Available
Front Office Training
A course covering telephone etiquette, front office operations, up-selling, and overbooking management.
Topics Covered
Telephone Etiquette and Communication Techniques
Basic Front Office Operations
Up-Selling Program
Overbooking Management and Denial Handling
Upon successful completion, students will receive a certification from SMSH, validating their readiness to work in hotels, resorts, or customer service roles in the hospitality industry.
Customized training modules are also available based on individual or organizational needs.